<?xml version="1.0" encoding="UTF-8"?>
<!--Generated by Squarespace Site Server v5.11.81 (http://www.squarespace.com/) on Wed, 16 May 2012 12:26:40 GMT--><rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:dc="http://purl.org/dc/elements/1.1/" version="2.0"><channel><title>Wilkie IT Blog</title><link>http://wilkieit.squarespace.com/journal/</link><description></description><lastBuildDate>Sun, 29 Apr 2012 23:28:16 +0000</lastBuildDate><copyright></copyright><language>en-AU</language><generator>Squarespace Site Server v5.11.81 (http://www.squarespace.com/)</generator><item><title>Dual Boot Windows 7 and Windows 8 Consumer Preview - Not So hard</title><category>Dual Boot</category><category>Dual Boot</category><category>Windows 7</category><category>Windows 8</category><category>Windows 8</category><dc:creator>Wilkie IT</dc:creator><pubDate>Fri, 27 Apr 2012 03:09:24 +0000</pubDate><link>http://wilkieit.squarespace.com/journal/2012/4/27/dual-boot-windows-7-and-windows-8-consumer-preview-not-so-ha.html</link><guid isPermaLink="false">817354:9598540:16019672</guid><description><![CDATA[<p>I went to Windows 8 Developer Cam yesterday. &nbsp;Before going I tried several different ways of getting teh dual boot to work. &nbsp;In the end I decided that most of the descriptions where a lot more difficult then they had to be and that some of the Microsoft Documentation was wrong, hence this post.</p>
<p><strong>My Hardware</strong></p>
<p>ASUS N53S<br />64Bit Quad Core with Hyperthreading<br />16 GB Ram<br />750 GB 7200 RPM Hard drive partition to 250 / 500&nbsp;</p>
<p><strong>Assumptions</strong></p>
<ul>
<li>You have plenty of hard drive space 1 have 200GB. I would suggest a minimum of 80GB during the process. &nbsp;60 afterward.</li>
<li>You are a local administrator becuase this method requires access to Computer Management, Powershell and Command Window as Administrator</li>
<li>You have downloaded&nbsp;Install-WindowsImage.ps1 from <a class="offsite-link-inline" href="http://archive.msdn.microsoft.com/InstallWindowsImage/Release/ProjectReleases.aspx?ReleaseId=2662" target="_blank">Microsoft</a>&nbsp;</li>
<li>Windows is installed in c:\windows &nbsp;If not you will need to substitue this for your windows path.</li>
</ul>
<p><strong>Recommendations</strong></p>
<ol>
<li>Unzip the ISO The install os faster than from DVD.&nbsp;I have PowerISO installed and thought it would be a good idea to mout the ISO instead of extracting it and this made the imaging time increase dramatically. The second time around I used WINRAR and it was much better.</li>
</ol>
<p><strong>Step 1 Create the VHD</strong></p>
<ul>
<li>Created a folder to store the VHD file. I used d:\VMS</li>
<li>Open Computer Management. By&nbsp; 
<ul>
<li>Administrative Tools / Computer Management, or&nbsp;</li>
<li>right click my Computer and select Manage, or&nbsp;</li>
</ul>
</li>
</ul>
<p><span class="full-image-block ssNonEditable"><span><img src="http://wilkieit.squarespace.com/storage/win8dualboot/compManage.gif?__SQUARESPACE_CACHEVERSION=1335657365905" alt="" /></span></span></p>
<ul>
<li>Click Disk Management. After a minute (depending on your machine) the current hard drive details will be displayed.</li>
</ul>
<p><span class="full-image-block ssNonEditable"><span><img src="http://wilkieit.squarespace.com/storage/win8dualboot/diskManage.gif?__SQUARESPACE_CACHEVERSION=1335657410754" alt="" /></span></span></p>
<ul>
<li>Right Click Disk management and Select Create VHD. &nbsp;I set mine up as</li>
</ul>
<p><span class="full-image-block ssNonEditable"><span><img src="http://wilkieit.squarespace.com/storage/win8dualboot/CreateVHD.gif?__SQUARESPACE_CACHEVERSION=1335657460521" alt="" /></span></span></p>
<ul>
<li>
<ul>
<li>D:\VMS\Windows8b.vhd</li>
<li>60 GB</li>
<li>Dynamically Expanding</li>
</ul>
</li>
<li>Click OK.&nbsp;Windows will automatically mount it for you. &nbsp;It will show up as an unknown disk type.</li>
<li>Right click the whe disk name and select Initialise and click OK, leaving the default settings.&nbsp;</li>
</ul>
<p><span class="full-image-block ssNonEditable"><span><img src="http://wilkieit.squarespace.com/storage/win8dualboot/initialised.gif?__SQUARESPACE_CACHEVERSION=1335657670439" alt="" /></span></span></p>
<ul>
<li>&nbsp;The drive will now be Unallocated.</li>
</ul>
<p><span class="full-image-block ssNonEditable"><span><img src="http://wilkieit.squarespace.com/storage/win8dualboot/unallocated.gif?__SQUARESPACE_CACHEVERSION=1335657526833" alt="" /></span></span></p>
<ul>
<li>Right Click the drive and select New Simple Volume</li>
</ul>
<p><span class="thumbnail-image-block ssNonEditable"><span><a href="javascript:showFullImage('/display/ShowImage?imageUrl=%2Fstorage%2Fwin8dualboot%2FSimpleVol.gif%3F__SQUARESPACE_CACHEVERSION%3D1335658468929',240,598);"><img src="http://wilkieit.squarespace.com/storage/thumbnails/9598539-17918534-thumbnail.jpg?__SQUARESPACE_CACHEVERSION=1335658468929" alt="" /></a></span></span></p>
<p>&nbsp;</p>
<ul>
<li>The New Simple Volume wizard will be displayed 
<ul>
<li>Click Next</li>
<li>Click Next. &nbsp;This will ensure the entire drive is used</li>
<li>Set The drive letter to suit. &nbsp;Write it down you will need it later.&nbsp;</li>
<li>Click Next</li>
<li>Set the Name of the Volume and click Next</li>
<li>Click Finish</li>
<li>Windows will now format the drive and mount it so it is usable. &nbsp;If the autorun window opens just close it.</li>
</ul>
</li>
</ul>
<p>So now you have a virtual drive ready and raring to go.</p>
<p><strong>Step 2 Image the VHD</strong></p>
<p>Ensure you have downloaded&nbsp;<a class="offsite-link-inline" href="http://go.microsoft.com/fwlink/?LinkId=204240" target="_blank">Install-WindowsImage.ps1</a></p>
<p>Click Start, and type PowerShell in the Start text box.</p>
<p>In the results pane, right-click Windows PowerShell&nbsp;with elevated permissions (run as Admin)</p>
<p>A pretty blue screen appears this will let you call the script and image your VHD.</p>
<p>On the install image will be an install.wims file. &nbsp;This is the Windows Image file that is used by the script. In my case this is found in D:\vms\Win8\sources&nbsp;</p>
<p>To display the available installation run the script enter (replacing the path and filename)</p>
<blockquote>
<p>&nbsp;D:\vms\install-windowsImage.ps1 -wim D:\vms\Win8\sources\install.wims</p>
</blockquote>
<p>If a red message is displayed DO NOT PANIC.</p>
<p>In a lot of cases your machine will have scripts disabled. &nbsp;This is the default isntallation. to enable scrpts enter</p>
<blockquote>
<p>C:\Windows\system32&gt; set-ExecutionPolicy Unrestricted</p>
</blockquote>
<p>and message will be displayed</p>
<blockquote>
<p>Execution Policy Change</p>
<p>The execution policy helps protect you from scripts that you do not trust. Changing the execution policy might expose</p>
<p>you to the security risks described in the about_Execution_Policies help topic. Do you want to change the execution</p>
<p>policy?</p>
<p>[Y] Yes &nbsp;[N] No &nbsp;[S] Suspend &nbsp;[?] Help (default is "Y"):</p>
</blockquote>
<p>Hit enter for the default option</p>
<p>Now try running the script again. &nbsp;&nbsp;The below installation detail should be displayed</p>
<blockquote>
<p>Index &nbsp; Image Name</p>
<p>[1] &nbsp; &nbsp; Windows 8 Consumer Preview</p>
<p>Done.</p>
</blockquote>
<p>Now I know there is only one installation option I can run the script and tell it to apply the image by entering the following. &nbsp;Don't forget to change your paths and file location. &nbsp;</p>
<p><strong>DOUBLE CHECK THE INSTALL LOCATION</strong></p>
<blockquote>
<p>d:\vms\Install-WindowsImage.ps1 -WIM d:vms\Win8\sources\install.wim -Apply -Index 1 -Destination W:</p>
</blockquote>
<p>Once you confirm that the script can run the below details will be displayed</p>
<blockquote>
<p>Applying "Windows 8 Consumer Preview" to F:...</p>
<p>WARNING: This may take up to 15 minutes...</p>
</blockquote>
<p>NOTE: Do not take this time frame as gospel. &nbsp;I did this 3 time and it ranged from 25 - 40 minutes.</p>
<p>After the install is complete Powershell will tell you the time elapsed.</p>
<p>At this point you have created a virtual hard drive and installed windows and it is ready to run. &nbsp;All you need to do is add the boot menu option. &nbsp;This is where my first install went haywire. &nbsp;</p>
<ul>
<li>Open the Command Prompt as Administrator</li>
<li>Type the following F:\Windows\SYSTEM32\bcdboot F:\windows 
<ul>
<li>REPLACE F:\windows with your your drive</li>
</ul>
</li>
</ul>
<p>When I rebooted my computer I got the Blue Screen of Windows 8 Boot Menu, Selected Windows 8, entered by Product key and off into configuration land we go.</p>
<p><strong>Conclusion</strong></p>
<p>There are a lot of steps and most of the are GUI driven and there is no need to do everything at the command line.</p>]]></description><wfw:commentRss>http://wilkieit.squarespace.com/journal/rss-comments-entry-16019672.xml</wfw:commentRss></item><item><title>Winstars USB 2.0 to DVI/HDMI/VGA Adapter Review</title><dc:creator>Wilkie IT</dc:creator><pubDate>Tue, 27 Mar 2012 21:41:50 +0000</pubDate><link>http://wilkieit.squarespace.com/journal/2012/3/28/winstars-usb-20-to-dvihdmivga-adapter-review.html</link><guid isPermaLink="false">817354:9598540:15617753</guid><description><![CDATA[<p>Claimed Features&nbsp;</p>
<ul>
<li>
<div class="LongDescription">PC through USB2.0 connect input to these device and output through HDMI connect to HDTV(High Definition Television).</div>
</li>
<li>
<div class="LongDescription">Fully support LCD Monitor and LCD TV with HDMI input.</div>
</li>
<li>
<div class="LongDescription">Resolution including start from VGA Mode to Full HD (High Definition) Mode totals 15 kinds for your selection.</div>
</li>
<li>
<div class="LongDescription">Primary Mode, Mirror Mode, Extend Mode, and Screen Rotation Mode selection.</div>
</li>
<li>
<div class="LongDescription">Build in 2.1ch Stereo Sound effect output.</div>
</li>
<li>
<div class="LongDescription">Earphone Jack or act as a Line out to Amplifier makes sound effect full and rich.<br />Microphone.</div>
</li>
<li>
<div class="LongDescription">Low Power Consumptions, only USB power input, no external power adapter requirement.</div>
</li>
<li>
<div class="LongDescription">Hot Plug device and monitor detection after driver installation.</div>
</li>
<li>
<div class="LongDescription">Microsoft Windows OS and Mac OS support.</div>
</li>
<li>
<div class="LongDescription">Mobility and easy installation.</div>
</li>
</ul>
<p>Initially this appeared to be quite good. &nbsp;It was easy to setup, software was automatically installed, all was well until I had been using it, via DVI, &nbsp;for about half an hour when the screen suddenly went hazzy.</p>
<p>I thought it must be becuase I didn't screw the monitor cable in to the device causing a loose contact. No Joy</p>
<p>I did notice that it got extremely hot, so I let it cool down before plugging it back in.</p>
<p>This time it lasted about 2 hours but then the same thing happened.</p>
<p>I tried</p>
<p>&nbsp;</p>
<ul>
<li>DVI connector with same monitor different cable</li>
<li>DIV connector with different monitor and original cable</li>
<li>DIV connector with different monitor and different cable</li>
</ul>
<ul>
<li>VGA connector with same monitor different cable</li>
<li>VGA connector with different monitor and original cable</li>
<li>VGA connector with different monitor and different cable</li>
</ul>
<p>each time I had thing happen just with differing intervals.</p>
<p>I also noticed that if I pushed the device and the cable in hard that it would start working. &nbsp;</p>
<p><strong>Conclusion</strong><br />It get hot very fast and this prevents it from working properly. &nbsp;Do not purchase this item I am returning mine for a refund.</p>
<p>&nbsp;</p>]]></description><wfw:commentRss>http://wilkieit.squarespace.com/journal/rss-comments-entry-15617753.xml</wfw:commentRss></item><item><title>Apple iPad's 4G claims misleading: ACCC - Try Reading</title><category>ACCC</category><category>Apple</category><category>Apple</category><category>Ipad</category><dc:creator>Wilkie IT</dc:creator><pubDate>Tue, 27 Mar 2012 21:11:32 +0000</pubDate><link>http://wilkieit.squarespace.com/journal/2012/3/28/apple-ipads-4g-claims-misleading-accc-try-reading.html</link><guid isPermaLink="false">817354:9598540:15617435</guid><description><![CDATA[<p>This morning the Sydney Morning Hearal published an article filed by AAP titled <a class="offsite-link-inline" href="http://news.smh.com.au/breaking-news-national/apple-ipads-4g-claims-misleading-accc-20120327-1vwb2.html" target="_blank">Apple iPad's 4G Claims Misleadcing:ACCC</a>&nbsp;It quotes the ACCC&nbsp;</p>
<blockquote>
<p>"The ACCC alleges that Apple's recent promotion of the new 'iPad with WiFi + 4G' is misleading because it represents to Australian consumers that the product 'iPad with WiFi + 4G' can, with a SIM card, connect to a 4G mobile data network in Australia, when this is not the case," the watchdog said in a statement on Tuesday.</p>
</blockquote>
<p>&nbsp;</p>
<p>This is obviously some pratt at the ACCC has purchased the iPad without reading any of the pages on the Apple website. &nbsp;</p>
<p>Go to the <a class="offsite-link-inline" href="https://www.apple.com/au/" target="_blank">Apple Website</a> and click on the picture of the iPad and you get taken to the main <a class="offsite-link-inline" href="https://www.apple.com/au/ipad/" target="_blank">iPad Landing Page</a>.</p>
<p>At the bottom of the page is <span class="full-image-block ssNonEditable"><span><img src="http://wilkieit.squarespace.com/storage/iPadMainPage4GNotice.gif?__SQUARESPACE_CACHEVERSION=1332883139165" alt="" /></span></span>If you click on the Learn More link under Ultrafast wireless it takes you to the <a class="offsite-link-inline" href="https://www.apple.com/au/ipad/features/" target="_blank">iPad features page</a>. Which has a footnote on the main banner to teh bottom of the page that states</p>
<p><span class="full-image-block ssNonEditable"><span><img src="http://wilkieit.squarespace.com/storage/iPadFeaturesPage4GNotice.gif?__SQUARESPACE_CACHEVERSION=1332883299078" alt="" /></span></span></p>
<p>Next click on the <a class="offsite-link-inline" href="https://www.apple.com/au/ipad/4g/" target="_blank">Learn more about iPad with Wi-Fi and 4G</a>. &nbsp;this takes to you to the 4G information page and guess what it says at t he bottom on the page.</p>
<p><span class="full-image-block ssNonEditable"><span><img src="http://wilkieit.squarespace.com/storage/iPad4GPage4GNotice.gif?__SQUARESPACE_CACHEVERSION=1332883420901" alt="" /></span></span>Lets assume for a minute that we were really dump and didn't want to know anything about the product and went straight to the buy no page.</p>
<p>The Process is as follows. &nbsp;</p>
<p>&nbsp;</p>
<ul>
<li>Click Select iPad</li>
<li>Pick your colour by clicking on it</li>
<li>Choose the model. See t he text directly under the 4G models... no it not hidden away at the bottom of the page as a footnote its right where the product is.</li>
</ul>
<p><span class="full-image-block ssNonEditable"><span><img src="http://wilkieit.squarespace.com/storage/iPadChoosePage4GNotice.gif?__SQUARESPACE_CACHEVERSION=1332883591099" alt="" /></span></span></p>
<p>Not exactly hard to read is it. &nbsp;Pretty clear</p>
<blockquote>
<p>You can also connect to the 4G LTE networks of AT&amp;T in the U.S. and Bell, Rogers, and Telus in Canada.</p>
</blockquote>
<p>You are told what you can connect to locally and overseas.</p>
<p>&nbsp;</p>]]></description><wfw:commentRss>http://wilkieit.squarespace.com/journal/rss-comments-entry-15617435.xml</wfw:commentRss></item><item><title>Australian Internet Carriers Ripping Of Customers</title><category>Fees</category><category>Internet</category><category>Internet Carriers</category><category>Rip Off Alert</category><category>Service Provider</category><dc:creator>Wilkie IT</dc:creator><pubDate>Thu, 22 Mar 2012 03:08:43 +0000</pubDate><link>http://wilkieit.squarespace.com/journal/2012/3/22/australian-internet-carriers-ripping-of-customers.html</link><guid isPermaLink="false">817354:9598540:15538354</guid><description><![CDATA[<p>As a computer geek I know that 1024Mb = 1Gb however most Australians dont understand or probably care about this until they realise just how much Internet Access is being stolen from them every month.</p>
<p>I'll use my self as an example. &nbsp;My carrier states</p>
<blockquote>
<p><span>&nbsp;In delivering data services Exetel deems that 1 gigabyte equals 1,000 megabytes and that 1 megabyte equals 1,000,000 bytes for the purposes of calculating usage.</span></p>
</blockquote>
<p>This is a misrepresentation of the facts 1 gigabyte actually equals 1024 megabytes.</p>
<p>On its own this appears to be a very small about, 24 mb probably the size of a few music tracks album. however when you add itup over time it becomes substantial.</p>
<p>I get 300Gb per month so if we multiply the 24Mb * 300 this gives us a monthly total of 7200Mb or 7.03125 GB or 3% of my monthly cap or approx 7 full length movies.</p>
<p>We need to start a concerted campaign of complaints to the ICCC and Fair trade offices to force the carriers to give us what we pay for.</p>]]></description><wfw:commentRss>http://wilkieit.squarespace.com/journal/rss-comments-entry-15538354.xml</wfw:commentRss></item><item><title>DNSChanger malware</title><category>Security</category><category>Security</category><dc:creator>Wilkie IT</dc:creator><pubDate>Wed, 21 Mar 2012 22:05:48 +0000</pubDate><link>http://wilkieit.squarespace.com/journal/2012/3/22/dnschanger-malware.html</link><guid isPermaLink="false">817354:9598540:15534438</guid><description><![CDATA[Malware which alters a computer's DNS (Domain Name System) settings, known as "DNSChanger" malware, has been in circulation for some time. DNS is an Internet service which translates user-friendly domain names (e.g. ssoalertservice.net.au) into the numerical Internet Protocol (IP) addresses (e.g. 203.15.34.230) which are used by computers to communicate with each other. By infecting a victim's computer with this type of malware, criminals are able to alter the DNS settings on a user's computer. By controlling the DNS settings on victim's computer, criminals force the infected computers to communicate with "bad" or "rogue" DNS servers, rather than legitimate "good" DNS servers. The criminals can then use these "bad" or "rogue" DNS servers to redirect the unsuspecting users to fraudulent websites or interfere with a user's web browsing. For example, if a user's computer is infected with the DNSChanger malware, a! nd the user enters "google.com" in their web browser, rather than take the user to the legitimate "google.com" website, they would be taken to a fraudulent website instead.</p>
<p>In November 2011, the FBI uncovered a network of rogue DNS servers and took steps to disable them. However, by disabling the rogue DNS network, victims who are infected by the DNSChanger malware could lose access to DNS services entirely. To address this issue, the FBI developed a private-sector, non-government entity to operate and maintain clean DNS servers for the infected victims for a temporary period. As of July 9th 2012 the FBI will no longer be operating this service; computers that are infected with the DNSChanger malware could lose access to DNS services, preventing access to the Internet, including access to legitimate websites.</p>
<b>What we recommend you do</b>
<p>The Australian Government has created a diagnostic website which will, in most cases, confirm whether or not a user's computer is infected with DNSChanger malware:&nbsp;<a href="http://www.dns-ok.gov.au/">Australian Government DNSChanger Diagnostic</a></p>
<p>The FBI has provided a PDF document with detailed instructions (including screenshots) to manually check the DNS settings on both Windows and Mac OS X based computers:&nbsp;<a href="http://www.fbi.gov/news/stories/2011/november/malware_110911/DNS-changer-malware.pdf">FBI DNSChanger Malware Document</a></p>
<p>As a minimum step, we recommend that you click on the Australian Government's diagnostic website and see whether it displays a green box with the words, &ldquo;You do not appear to be affected by DNSChanger&rdquo;.</p>
<p>Then, if you want to be more certain that this diagnosis is correct, it is also recommended that you follow the detailed instructions in the FBI's PDF document to help to determine whether your computer is infected with DNSChanger. You should also perform a thorough virus-scan of your computer using an up-to-date virus scanner to ensure that it is not infected with the DNSChanger malware.</p>
<p>If you do find that have been infected with the DNSChanger malware, you should seek professional assistance to ensure that the malware is removed successfully.</p>
<b>Where you can find more information</b>
<p>The Australian Government has also provided some additional information regarding the DNSChanger Malware here:&nbsp;<a href="http://dns-ok.gov.au/information.html">DNSChanger Information</a></p>
<p>The FBI has also provided further information regarding internet fraud associated with the DNSChanger Malware here:&nbsp;<a href="http://www.fbi.gov/newyork/press-releases/2011/manhattan-u.s.-attorney-charges-seven-individuals-for-engineering-sophisticated-internet-fraud-scheme-that-infected-millions-of-computers-worldwide-and-manipulated-internet-advertising-business">Manhattan U.S. Attorney Charges Seven Individuals for Engineering Sophisticated Internet Fraud Scheme That Infected Millions of Computers Worldwide and Manipulated Internet Advertising Business</a></p>
<p>Additional information regarding the DNSChanger Malware can be found at the DNS Changer Working Group (DCWG) website:&nbsp;<a href="http://www.dcwg.org/index.html">DNS Changer Working Group</a></p>
<p><span style="font-size: 80%;">Source: <a href="http://www.ssoalertservice.net.au" target="_blank">Stay Smart Online Service</a></span>&nbsp;</p>]]></description><wfw:commentRss>http://wilkieit.squarespace.com/journal/rss-comments-entry-15534438.xml</wfw:commentRss></item><item><title>Fibre Connection - Finally A Conclusion</title><category>Bad Customer Service</category><category>Exetel</category><category>Telstra</category><dc:creator>Wilkie IT</dc:creator><pubDate>Mon, 19 Mar 2012 00:28:12 +0000</pubDate><link>http://wilkieit.squarespace.com/journal/2012/3/19/fibre-connection-finally-a-conclusion.html</link><guid isPermaLink="false">817354:9598540:15485717</guid><description><![CDATA[<p><strong>2012-03-15</strong><br />The Telstra technician turned up at 3:30 took 5 minutes, made 1 phone call and had the phone fixed.</p>
<p>Then he tried to get the internet fixed. This was a different matter altogether. &nbsp;Since it was after 4:30 Sydney time he could not get anyone who could do what he wanted. &nbsp;After 15 minutes on hold he gave up and said he'd be back in the morning when he would be able to get someone he needed.</p>
<p>I configured a PPPoE connection from my laptop directly into the NTD and could log in without out any issues but could not access anything, after several tests it appeared that the DNS setting where incorrect. &nbsp;An nslookup kept telling me it could find the servers assigned. &nbsp;I decided to give them a call in the morning since it was after 6pm Sydney time.</p>
<p><strong>2012-03-15</strong><br />Rang Exetel at 7:30 in the morning and explained the remaining issue. &nbsp;The operator went away and, after several minutes came back and&nbsp;asked me to try again, everything was working. I asked him what the problem was and it appears I had been allocated an IP address in their server range not in the customer range.</p>
<p>God only knows how they manage to make such basic mistakes.</p>
<p>Now that this 62 day saga has been over I'll be using this blog as a basis for a complaint to the Telecommunications Ombudsman so that it can be used as a what not to do example.</p>]]></description><wfw:commentRss>http://wilkieit.squarespace.com/journal/rss-comments-entry-15485717.xml</wfw:commentRss></item><item><title>Fibre Connection - Part 6</title><category>Bad Customer Service</category><category>Telstra</category><category>Telstra</category><dc:creator>Wilkie IT</dc:creator><pubDate>Wed, 14 Mar 2012 00:10:12 +0000</pubDate><link>http://wilkieit.squarespace.com/journal/2012/3/14/fibre-connection-part-6.html</link><guid isPermaLink="false">817354:9598540:15421244</guid><description><![CDATA[<p><strong>2012-03-13</strong><br />Rang Telstra Got shuffled to 3 different people till I got someone who was supposed to try and get it fixed. Firstly I was told that the fault I had opened on Thursday &nbsp;(2012-03-08) had been closed andf eventually&nbsp;was told it should be fixed by COB. This took 40+ minutes from a mobile phone.</p>
<p><strong>2012-03-14</strong>&nbsp;<br />Now I have gone from a No Line Connected message to no sound at all and when I ring the number from a mobile I get ringing on the mobile but no ringing on the land line.</p>
<p>Trying a different tack and atttempting to connect via Telstra chat. First thing I get is</p>
<blockquote>
<p><span id="rn_ChatQueueWaitTime_5_QueuePosition" class="rn_ChatQueuePosition" title="Your current position in the queue.">You are currently number&nbsp;<span id="rn_ChatQueueWaitTime_5_QueuePosition_QueuePosition">5</span>&nbsp;in the queue.</span>&nbsp;<span id="rn_ChatQueueWaitTime_5_EstimatedWaitTime" class="rn_ChatEstimatedWaitTime" title="Estimate of how long before an agent will be available to chat with you.">You should be connected to an agent in about&nbsp;<span id="rn_ChatQueueWaitTime_5_EstimatedWaitTime_EstimatedWaitTime">19:48</span>.</span>&nbsp;<span id="rn_ChatQueueWaitTime_5_AverageWaitTime" class="rn_ChatAverageWaitTime" title="Average time before an agent becomes available.">The average amount of time a customer has to wait is&nbsp;<span id="rn_ChatQueueWaitTime_5_AverageWaitTime_AverageWaitTime">19:40</span>.</span></p>
</blockquote>
<p>&nbsp;</p>
<p>10:40am I get a consultant.</p>
<div id="_mcePaste"><strong>Arkesh Patel:</strong> Hi Phillip, this is Arkesh from Adelaide, how may I assist you with your enquiry?</div>
<div id="_mcePaste"><strong>Phillip Wilkie :</strong> did you get my original message text about the fault?</div>
<div id="_mcePaste"><strong>Arkesh Patel:</strong> I am sorry Phillip, but your query did not come through</div>
<div id="_mcePaste"><strong>Arkesh Patel:</strong> I apologise for that</div>
<div id="_mcePaste"><strong>Arkesh Patel:</strong> Can you please re paste your enquiry?</div>
<div id="_mcePaste"><strong>Phillip Wilkie :</strong> I logged a fault on Thursday (2012-03-08) because Telstra, in the process of connecting my Fibre Internet, killed my home phone.&nbsp;</div>
<div id="_mcePaste">Was told that I would get a call back in 48 hrs. No Call so rang Yesterday (2012-03-13) to find out what was going on.</div>
<div id="_mcePaste">Got shuffled to 3 different people till I got someone who was supposed to try and get it fixed. Was told it should be fixed by COB.&nbsp;</div>
<div id="_mcePaste">Now I have gone from a No Line Connected message to no sound at all and when I ring the number from a mobile I get ringing on the mobile but no ringing on the land line. Would really like someone to tell me what's going on.</div>
<div id="_mcePaste"><strong>Phillip Wilkie :</strong> I think the job number was XXX-XXX-XXX<br /><strong>Arkesh Patel:</strong> Ok so the query is in relation to home phone line fault. I cannot help with this but can call you and put you through the home line faults department.</div>
<div>Can I please have your home phone, number and the best number to call you on Phillip?</div>
<div>Phillip Wilkie : I provided my details.<br /><strong>Arkesh Patel:</strong> Sure.</div>
<div>I ll investigate and call you back in next 15 minutes</div>
<div>Phillip Wilkie : k</div>
<div>Arkesh Patel: You can disconnect this chat now if you like Phillip</div>
<div></div>
<div>The call ended at 10:42</div>
<p>&nbsp;</p>
<p>11:12 Got a call from&nbsp;smart community who are checking with activations....</p>
<p>11:15&nbsp; Smart Community&nbsp;have just informed me that the cause is the same issue as it was on thursday and that it should be fixed by today... I'll Take that with a grain of salt based on the history todate.</p>]]></description><wfw:commentRss>http://wilkieit.squarespace.com/journal/rss-comments-entry-15421244.xml</wfw:commentRss></item><item><title>Fibre Connection - Part 5 - It just gets worse</title><category>Bad Customer Service</category><category>Bad Customer Service</category><category>Exetel</category><category>Telstra</category><dc:creator>Wilkie IT</dc:creator><pubDate>Thu, 08 Mar 2012 19:45:28 +0000</pubDate><link>http://wilkieit.squarespace.com/journal/2012/3/9/fibre-connection-part-5-it-just-gets-worse.html</link><guid isPermaLink="false">817354:9598540:15353817</guid><description><![CDATA[<p>05/03/2012 9am - Rang Exetel and was told it will be on by Midday the next</p>
<p>06/03/2012 1pm - Rang Exetel and was told it'll be done by close of business.</p>
<p>06/03/2012 5pm - Rang Exetel who Rang Telstra and was told by COB the next day</p>
<p>07/03/2012</p>
<ul>
<li>A Telstra Technician turned up at my place and asked me what the problem was and I told him I was waiting on it being connected. &nbsp;He spoke to Activations and was told they where having problems programming the line and there was nothing he could do until they fixed it. &nbsp;</li>
</ul>
<ul>
<li>Rang Exetel who Rang Telstra and&nbsp;was told there is a problem but they don't know what the issue is.</li>
</ul>
<p>08/03/2012</p>
<ul>
<li>Tried to ring Exetel to find I no longer have a phone number. &nbsp;Appears Telstra has screwed my phone in their effort to get the internet working. I rang Telstra, they did a line test and there is a problem so a Fault will be logged. &nbsp;I told the woman exactly what has been going on and she <em>promised</em>&nbsp;they would fix it and that she had noted down everything I had told them.</li>
<li>Rang Exetel (from the mobile) who then rang Telstra and were told that they had to upgrade the line and now they can't finish the job until 13/03/2012, 2 months after this started.&nbsp;<br />I do not understand why this is needed at all considering it is a new physical connection and the phone was fixed 2 weeks ago.&nbsp;</li>
<li>On top of that someone else in the same complex was connected on Friday.</li>
</ul>
<p>To add insult to injury they have now screwed my home phone. &nbsp;When I got home I was back to the <em>this service is not connected</em>&nbsp;message.</p>
<p>Regardless of the result I am submitting a complaint to the Telecommunications Ombudsman. &nbsp;It is clear that exetel does not understand the mean of <em>Service Provider</em>&nbsp;I should not have to chase them up, they should be chasing Telstra.</p>]]></description><wfw:commentRss>http://wilkieit.squarespace.com/journal/rss-comments-entry-15353817.xml</wfw:commentRss></item><item><title>Fibre Connection Part 4</title><category>Bad Customer Service</category><category>Bad Customer Service</category><category>Telstra</category><category>Telstra</category><dc:creator>Wilkie IT</dc:creator><pubDate>Wed, 22 Feb 2012 04:24:59 +0000</pubDate><link>http://wilkieit.squarespace.com/journal/2012/2/22/fibre-connection-part-4.html</link><guid isPermaLink="false">817354:9598540:15138372</guid><description><![CDATA[<p>On 13/02 2012, exactly one month after the saga started,&nbsp;I decided to bite the bullet&nbsp;and told Exetel to cancel all of my applications. rang Telstra and relayed the issue of the telephone number not being in my name, went through the whole connection process, faxed my lease to prove I was the resident and off they went.</p>
<p>8:00 am Monday, 20th Feb,&nbsp;I rang Telstra to find out when the line was going to be active and was told by the COB.</p>
<p>8:00 am on Tuesday morning Rang Telstra again to be told</p>
<blockquote>
<p>There is one more issue that needs to be find and it should be done by lunch time but they like to allow a couple of hours for it to be fully operational.</p>
</blockquote>
<p>4:00 pm Tuesday I test the line.... still no phone.</p>
<p>8:00 am&nbsp; Wednesday Ring Telstra.&nbsp; The codes just need to be updated. It'll be on by 10am.</p>
<p>1:00pm Wednesday Ring Telstra.</p>
<blockquote>
<p>Telstra: A tester will have to look at this and will give you a call</p>
<p>Me: How long is this going to take?</p>
<p>Telstra: Hopefully they'll get back to you today.</p>
<p>Me: When I ring the number it is engaged. Did you not test the phone lines when you do the work at the exchange?</p>
<p>Telstra: Because this is fibre all we do is check there is a light coming down the line?</p>
</blockquote>
<p>So it appears that not only does Telstra wholesale tell thrid party serivce providers that someone they connected to fibre does not have it, they don't even test that the work they have done is operating correctly.</p>]]></description><wfw:commentRss>http://wilkieit.squarespace.com/journal/rss-comments-entry-15138372.xml</wfw:commentRss></item><item><title>Stop blaming social media for people that have problems</title><category>Social Media</category><dc:creator>Wilkie IT</dc:creator><pubDate>Wed, 15 Feb 2012 03:11:51 +0000</pubDate><link>http://wilkieit.squarespace.com/journal/2012/2/15/stop-blaming-social-media-for-people-that-have-problems.html</link><guid isPermaLink="false">817354:9598540:15041066</guid><description><![CDATA[<p>I am getting really sick of the stories about "the dark side of social media"... Its not social media that makes people nuts it simply makes it more visible.</p>
<p>I was reading an article on www.forebes.com today titled <a class="offsite-link-inline" href="http://www.forbes.com/sites/erikkain/2012/02/13/what-does-the-facebook-double-homicide-say-about-the-dark-side-of-social-media/" target="_blank">What Does The Face Book Double Homicide Say About The Dark Side Of Social Media</a> and what I took away from it was that most of the incidents quoted happen every day in the real world not just in social media, and in a lot of cases there where external relationships that where the triggers not the involvement in social media.</p>
<p>People who are open to suggestion that leads any sort of violent crime or self harm are just as susceptible to these suggestions while going to school, work or a bar so why blame social media.</p>
<p>The fact is that these types of issues have been on the increase and that maybe it is more to do with the society than the social media.</p>
<p>Another paragraph in the story states</p>
<blockquote>
<p>The internet has also give fuel to conspiracy theories, allowing crazy or just very angry people to find other crazy or angry people. It&rsquo;s a great vehicle for hate speech. Like minds can form communities where none existed before.</p>
</blockquote>
<p>This is just not true, &nbsp;there have been groups around that have been sprouting hate messages long before the internet ever existed.</p>
<p>I freely admit that it makes it easier for people to voice their opinions, look at this post, but so does standing on a box in the middle of the street.</p>
<p>People have to be predisposed to either the hate or suggestibility and that I think is where the real issue lies.</p>]]></description><wfw:commentRss>http://wilkieit.squarespace.com/journal/rss-comments-entry-15041066.xml</wfw:commentRss></item></channel></rss>
