Fibre Connection Part 4

On 13/02 2012, exactly one month after the saga started, I decided to bite the bullet and told Exetel to cancel all of my applications. rang Telstra and relayed the issue of the telephone number not being in my name, went through the whole connection process, faxed my lease to prove I was the resident and off they went.

8:00 am Monday, 20th Feb, I rang Telstra to find out when the line was going to be active and was told by the COB.

8:00 am on Tuesday morning Rang Telstra again to be told

There is one more issue that needs to be find and it should be done by lunch time but they like to allow a couple of hours for it to be fully operational.

4:00 pm Tuesday I test the line.... still no phone.

8:00 am  Wednesday Ring Telstra.  The codes just need to be updated. It'll be on by 10am.

1:00pm Wednesday Ring Telstra.

Telstra: A tester will have to look at this and will give you a call

Me: How long is this going to take?

Telstra: Hopefully they'll get back to you today.

Me: When I ring the number it is engaged. Did you not test the phone lines when you do the work at the exchange?

Telstra: Because this is fibre all we do is check there is a light coming down the line?

So it appears that not only does Telstra wholesale tell thrid party serivce providers that someone they connected to fibre does not have it, they don't even test that the work they have done is operating correctly.

Update on Friday, February 24, 2012 at 10:19AM by Wilkie IT

23/02/2012 - A technician turns up takes 1 listen to the phone and tells me the power is not properly wired and fixes it in 10 Minutes.... Now for the Internet