Fibre Connection - The Saga continues

Spoke to Exetel again today since their status page says the connection should have been active yesterday.

The operator goes off to check and says 

Your application has been rejected becuase you do not have fibre at the property.

My response 

You've got to be kidding.  Your operator told me thay could see two lines going into the property 1 active and one inactive and on 13th January Telstra came and connected the OTN.  You can see all of that on your notes.

The operator went away for a minute and asked me to select 3 days after 29th Feb.  

My response

Your telling me that it going to be another 2 weeks that makes it two months trying to get this service on. What's your complaints department details? 

He gave me their email details and promised that Telstra would contact me between 29/02 and 02/03.

My problem is that I don't think it is really Exetels issue.  From what I keep getting told by them is that they send the application to Telstra and they keep responing with there is no fibre at the address. 

If Exetels response is true, and I have no reason not to believe them,  then either

1. Telsra's system is not up to date and the application is being falsely rejected
2. Exetel have internal issues and are trying to hide it, or
3. Telstra is deliberately trying to make it hard for third part suppliers to provide a service.

No matter what the reason the two compaines combined have left me no option but to contact the TIO.

Update on Tuesday, February 14, 2012 at 11:00AM by Wilkie IT

Testra has tweeted

@wilkieit (1of2) I can definitely see how frustrating this can be for you but your provider should have advised you to contact

@wilkieit (2of2) Telstra Wholesale. You've contact Telstra FOH who are unable to assist with another providers orders -Matt

@wilkieit (1of3) I understand that but you aren't a Telstra customer either. We can only assist customers connecting directly with Telstra.

@wilkieit (2of3) Unfortunately there isn't anywhere for you to check the status of the Fibre to your building though. Your best bet

@wilkieit (3of3) Your best bet would be to ask your building manager -Matt

My response 

@Telstra What I was looking for was a way to prove to the service provider that the fibre is connected short of opening the services

and taking photo's i don't know what else to do. I am in the middle of filling out the TIO complaint becuase i don't see any other solution

Telsrta won't help and Exetel reply on information from Telstra. Catch 22